Customer 360
Unifying fragmented customer data into a governed Customer 360 so every team works from one trusted profile.
The challenge
Customer information lived in separate trading, CRM, support and marketing systems, each with its own definition of the same person. Teams stitched the picture together by hand, and no one could trust a single source for who the customer was or what they had done.
What we built
We built an API-led integration layer that connects the source systems and resolves their records into one governed customer profile. Standard APIs expose that profile to the platforms that need it, so updates flow in near real time rather than through overnight batch jobs and manual exports.
The outcome
The business now works from one consistent customer view across trading, service and marketing. The integration layer is reusable, so each new system plugs into the same profile instead of adding another silo.
Have a project in mind?
Tell us where your systems are today and where you want them to be. We will help you scope the work, pick the right integration and AI patterns, and ship something that lasts.
