Access to Data
Make enterprise and external data available in Salesforce, and Salesforce data available outside.
Integration Specialty
Salesforce Power-ups with MuleSoft
Make Salesforce the centre of a composable enterprise, connecting external data and services without custom Apex.
01 / The numbers
- 3%
- of digital initiatives complete successfully
- 80%
- of integration projects start, but integration issues are the #1 reason they fail
MuleSoft, "State of Business and IT Innovation" report
Salesforce acquired MuleSoft specifically to reduce this risk.
02 / The old way
Custom Apex, and why it falls down
Integrating Salesforce using custom Apex code.
- 01
Limited integration capabilities
Caching, retries, routing and data persistence are hard to manage natively in Apex.
- 02
Maintenance and scalability challenges
Vast Apex codebases, point-to-point connections, steep complexity over time.
- 03
Monitoring limitations
Salesforce lacks proactive monitoring and alerting for integration flows.
- 04
Long delivery cycles
Substantial coding and testing delays time to production for each new integration.
03 / The fix
MuleSoft reduces the risk
Advanced integration patterns and fault tolerance
Zero data loss, event-driven architecture, advanced error handling and caching.
Operational efficiency, reduced maintenance burden
Pre-built MuleSoft-maintained connectors. Reusable APIs and integration components.
Robust monitoring and performance management
Built-in dashboards, alerting, end-to-end visibility across the integration plane.
Quick time to production
A production-ready platform with pre-built connectors reduces development time.
04 / Two pillars
Composable enterprise
Salesforce at the centre of a composable enterprise
Two pillars hold up a composable Salesforce. One brings data in, the other reaches services out.
Access to Services
Find and use reusable services from inside Salesforce, no Apex required.
05 / Data
Access to Data
External Objects
- Configure External Objects with a few clicks, no code required
- Objects and fields defined in the OData service itself
- Data is not stored on Salesforce, pulled in real time
- External Objects have the same capabilities as standard SF Objects
- Full read and write support
Pros
- No data desynchronisation. Data stored in one place outside Salesforce
- Zero code on Salesforce
- Same features as native objects, native to the platform
06 / Services
Access to Services
External Services
- Salesforce and MuleSoft connected. MuleSoft APIs available as actions in SF flows, no Apex code
- MuleSoft orchestrates processes across external systems
- MuleSoft manages connections and security (VPN, authentication)
- API reuse is maximised across the estate
Pros
- No custom Apex on the CRM
- No point-to-point integration
- CRM data model decoupled from other systems
07 / Agentforce
NEW
Agentforce with MuleSoft
Enhance bot capabilities by connecting MuleSoft External Objects and Services. ERP order data as an External Object means the bot interacts in real time, no replication. The carrier API as an External Service lets the bot retrieve shipment details on demand.
Live ERP and third-party data, no redundant storage in Salesforce. The agent works with the source of truth.
08 / Event-driven
Capture change, react in real time
Leverage Salesforce CDC (Change Data Capture) and the MuleSoft Salesforce Connector for event-driven real-time integration.
- 01
Real-time data updates
Captures inserts, updates and deletes in real time.
- 02
Simplified integration
No polling, no periodic syncs.
- 03
Reduced data latency
Faster data-driven decisions across the estate.
- 04
Enhanced data consistency
Reliable change notifications prevent mismatches downstream.
09 / The connector
MuleSoft Salesforce Connector
Accelerate integrations across the Salesforce stack
Sales Cloud, Service Cloud, Salesforce Platform and Force.com, all connected through one MuleSoft-maintained connector.
- 60%
- Faster integration vs custom code
- 70%
- Cost saving vs custom code
- Official
- Salesforce Support at no additional cost
- DataSense
- For standard and custom objects
10 / Case study
A global financial platform externalises 120M+ records
A global financial services platform implemented a Customer 360 vision with the CRM at the centre of the business. They improved Salesforce performance by externalising 120M+ customer-related records, fed real-time data from customer core APIs into Einstein AI bots and services, and increased operational efficiency through advanced monitoring.
- 120M+
- Externalised records
- 36%
- Reduction in support cases
- 92%
- New integrations time to production
- 10+
- New systems connected to Salesforce
- 3x
- Faster project delivery
11 / Use case in practice
A real-time CRM chatbot, no copy of the data
Concrete example: a Salesforce chatbot provides real-time portfolio data from outside the CRM via APIs exposed as External Services and External Objects (OData), with secure connections to internal platform systems.
Users get live answers ("Hi Brenda, your portfolio is worth $1,000") without the CRM owning the data. The chatbot is the surface, the platform is the source of truth.
Let's talkContact us
Salesforce without the Apex weight
External Objects, External Services, Agentforce. The composable Salesforce stack moves fast, but only when the integration plane is right. Tell us about the CRM problem and we will share the playbook.
